Fraud and Application Support Analyst - 18 month Fixed Term Contract
Core
Provide second-line technical support and operate fraud prevention schemes for payment and information technology systems.
Role type
Fraud and Application Support Analyst
Builds
Custom-built and standard applications and database systems for government and commercial travel solutions
Domain
Transportation technology / Payment systems / Fraud prevention
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Relational database management systems (Oracle, MS SQL), Transactional systems support, Microsoft Office (Excel, Access), Remote team collaboration, Sensitive data handling
Preferred skills
Unix shell scripting, .Net/C#/ASP.Net programming, 24/7 support operations, ITSO smart ticketing, PCI DSS regulations, Payment processing knowledge, DevOps environment experience
Technologies
Oracle, MS SQL, Unix, .Net, C#, ASP.Net, ITSO, Microsoft Office
Responsibilities
Provide application support including system administration, technical troubleshooting, root cause analysis, and incident resolution; Develop fraud reports and analyze transactions to identify suspected fraud; Investigate actual or potential fraud cases; Review and amend support documents; Prepare SLA reports and performance data collection
Seniority
Mid-level, hands-on IC
