Engineer, Field Process (Customer Support)
Core
On-site process application and execution bridge between customer, field service, and global teams for semiconductor capital equipment in High Volume Manufacturing (HVM) fabs.
Role type
Senior IC Field Process Engineer (Semiconductor Equipment)
Builds
Process stability, tool-to-tool matching, qualification execution, and containment for ALD, PEALD, CVD, and vacuum processing tools.
Domain
Semiconductor manufacturing (HVM), thin-film deposition, plasma/thermal processes, metrology.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
DOE methodology, statistical analysis, metrology data interpretation, vacuum systems knowledge, plasma/thermal process fundamentals, root-cause analysis, structured troubleshooting, data organization under pressure, IP boundary management.
Preferred skills
ALD/PEALD/epitaxy/CVD experience, JMP/Python/MATLAB proficiency, semiconductor process development background, complex escalation leadership, mentoring.
Technologies
ALD, PEALD, epitaxy, CVD, diffusion/furnace, vacuum processing, plasma processing, JMP, Python, MATLAB, Excel.
Responsibilities
Support tool installation, start-up, qualification, and HVM ramp; track process specifications and tool performance; design and analyze experiments for troubleshooting and continuous improvement; collect and summarize process/metrology data; partner with customer teams and field service; communicate facts and action plans during urgent situations; maintain escalation discipline and loop closure.
Seniority
Senior, hands-on IC (calibrated from Engineer I to Principal based on experience).
