Platform Delivery Lead
Core
Own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform for airlines.
Role type
Senior Platform Delivery Lead (SaaS)
Builds
Membership, Currency, Reward, and Identity product domains for airlines
Domain
Aviation / SaaS Loyalty Platforms
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SaaS or COTS enterprise platform delivery, third-party vendor management, platform lifecycle governance, stakeholder management, multi-team delivery coordination, platform resilience and service management, transactional or rule-based systems experience
Preferred skills
Loyalty/airline/fintech platform experience, product-led organization experience, API-led architectures, large-scale SaaS migrations
Technologies
SaaS platforms, COTS enterprise platforms, API-led architectures
Responsibilities
Own end-to-end delivery of platform changes, lead commercial relationship with SaaS provider, act as primary interface between platform and product teams, translate business demands into platform outcomes, drive structured planning and release management, own platform reliability and operational performance, lead major platform initiatives
Seniority
Senior, hands-on IC