Infra Operations Manager/Support Lead
Core
Build, manage, and support core infrastructure and data centre facilities with 24/7 operations for a major Australian telecom service provider.
Role type
Senior IC infrastructure operations manager
Builds
Core infrastructure, data centre facilities, and 24/7 support services
Domain
Telecom / Data Centre Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Infrastructure management, Data centre operations, 24/7 support, Customer relationship management, Contractual obligation management, Escalation management, Service delivery ownership, SLA/KPI management
Preferred skills
Service transition and transformation, Migration management, Operational Service Performance review (OSR), Service improvement planning, Go green initiatives
Technologies
None explicitly stated
Responsibilities
Build and manage core infrastructure and data centre facilities; Drive customer relationship management as key business interface; Manage governance deliverables including OSR and service improvement plans; Handle escalation management and drive closure; Ensure SLA/KPI and service delivery milestones are met.