Specialist II, Service Operations
Core
Manage end-to-end Process Change Notification (PCN) processes, including documentation, tracking, customer communication, and data analysis to assess impact of process changes.
Role type
Specialist II, Service Operations (Process Change Management)
Builds
PCN workflows and change control processes for semiconductor equipment
Domain
Semiconductor equipment manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
PCN process management, Microsoft Excel (data analysis, pivot tables, reporting), customer communication, cross-regional coordination, data analysis, regulatory compliance
Preferred skills
PCN/ECN/change management experience, semiconductor manufacturing knowledge, data visualization (Power BI), project management
Technologies
Microsoft Excel, Power BI
Responsibilities
Manage end-to-end PCN processes including documentation and tracking; Collaborate with engineering and quality teams to evaluate process changes; Interface directly with customers to explain changes and address concerns; Perform data analysis to assess impact of process changes; Prepare reports and dashboards; Drive continuous improvement initiatives for PCN workflows; Serve as a bridge between local (Japan) customers and global teams
Seniority
Mid-level Specialist
