Cloud Site Reliability Engineer, CX
Core
Observability tools for NiCE CXone in private cloud, AWS, and other providers.
Role type
Site Reliability Engineer (SRE)
Builds
Observability solutions, dashboards, and automation for internal customers.
Domain
SaaS, Cloud Infrastructure, Observability
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Troubleshooting, Scripting (Bash, PowerShell, Python, C#, GoLang), Configuration (JSON, YAML), Automation (Ansible, Terraform, etc.), Linux/Windows Administration, REST APIs, Networking
Preferred skills
Logging agents, APM tools, VoIP solutions, BMC products, .NET/SQL applications
Technologies
Prometheus, Grafana, Datadog, Dynatrace, New Relic, Splunk, Elastic, Ansible, Rundeck, Salt, Terraform, Chef, Puppet, JSON, YAML
Responsibilities
Administer observability tools, Assist with alerts/notifications, Troubleshoot tool availability and agent connections, Configure agents, Create automation to reduce toil, Create dashboards, Train other teams, Evaluate custom tools
Seniority
Individual Contributor
