Analyst Manager
Core
Leads a team of Business Analysts delivering high-quality analysis, documentation, and stakeholder support for telephony and customer implementation projects.
Role type
Manager of Business Analysts (People Leadership + Hands-on BA)
Builds
Telephony solutions and customer implementation projects
Domain
Transportation Systems / Telephony / Customer Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and mentorship, requirements elicitation and translation, process mapping, solution validation, defect management and triage, gap analysis, impact assessment, cross-functional collaboration, documentation, stakeholder communication
Preferred skills
Experience with global cross-functional teams, proficiency in Jira/ServiceNow/Confluence, ability to work out of hours for different time zones
Technologies
Jira, ServiceNow, Confluence, Microsoft Office
Responsibilities
Lead, mentor, and develop a team of Business Analysts; oversee workload planning and resource allocation; serve as senior point of contact for escalations; elicit and analyze business requirements; collaborate with clients and engineering teams; validate delivered solutions; manage defects and issues; support rollout and change management; conduct gap analysis and feasibility evaluations
Seniority
Manager, people leadership with hands-on contribution