Senior Product Manager – Fulfillment Value-Added Services (VAS)
Core
Lead the product roadmap for operational customization in fulfillment, enabling high-tech personalization (engraving, embroidery) and B2B compliance (UPC tagging, retail ticketing) to transform complex merchant projects into scalable, system-driven transactions.
Role type
Senior Product Manager (Fulfillment Value-Added Services)
Builds
Specialized fulfillment offerings and configurable interfaces for Value-Added Services (VAS)
Domain
E-commerce logistics and fulfillment technology
Deliverable
product features
Required skills
Product management, process flow diagramming, WMS/kitting logic/BOM management, customer research, workflow architecture, personalization tech integration, operational engineering, data analysis, cross-functional collaboration
Preferred skills
Experience in logistics, manufacturing, or e-commerce tech
Technologies
WMS, Lucidchart, Miro, FigJam, Visio
Responsibilities
Conduct customer research to understand inventory challenges; Own the VAS product lifecycle from concept to scale; Collaborate with Go-to-Market teams for product launch and adoption; Design 'Cart-to-Floor' workflows translating customer requests into warehouse tasks; Deconstruct complex kitting projects into digital transactions; Integrate hardware (engraving, labeling) into the fulfillment software stack; Partner with Warehouse Ops to optimize physical layouts for digital workflows; Identify and fix bottlenecks in kitting processes using operational KPIs; Build intuitive interfaces for merchants to configure VAS rules independently.
Seniority
Senior, hands-on IC
