director engineering – Retail Technology Platforms, Licensed Coffeehouses – Seattle, WA
Core
Own the full technology stack for Starbucks' licensed stores (approx. 5,000 locations), including Point of Sale, peripherals, order fulfillment, edge compute, and API-driven integrations, while leading the convergence of technology stacks across Company Operated, Licensed, and International markets.
Role type
Director of Engineering (Retail Technology Platforms)
Builds
Hardware and software solutions for licensed store operations and a converged store platform across all channels
Domain
Retail, Hospitality, Franchise/Licensee Operations
Required skills
Retail store technology (POS, peripherals, payments), Edge compute and endpoint management, API-first and integration architecture, Hardware lifecycle management, Platform rationalization and convergence, Influence without authority, Franchisee/licensee management, Business case development for consolidation
Preferred skills
10+ years in software/platform/store systems engineering, 5+ years leading engineering teams, Franchise/licensed business model experience, Large-scale platform migrations, Payment security compliance (PCI DSS), Cloud/edge/data architecture, Executive communication
Technologies
Point of Sale systems, POS peripherals, Edge compute, Endpoint management, API integrations, Cloud platforms
Responsibilities
Own the end-to-end licensee technology stack; Serve as the single point of reference for the licensed stores technology roadmap; Lead the rationalization and convergence of store technology stacks; Define and govern the API and integration strategy; Drive the hardware lifecycle for the licensed estate; Establish edge compute and endpoint management standards; Partner with licensee technology leaders to onboard new licensees; Raise the bar on operational excellence for licensed store technology; Build the business case for platform consolidation; Lead and develop a team of engineering managers and senior engineers
Seniority
Director, hands-on IC with team leadership
