manager, program management - Facilities Programs
Core
Shape and govern national maintenance and reliability programs for Starbucks coffeehouses across the U.S., moving operations from reactive repair to proactive, planned work.
Role type
Manager, Program Management (Facilities)
Builds
Preventive maintenance models, service readiness for new equipment, and reliability improvements for the coffeehouse fleet.
Domain
Retail operations / Facilities management
Required skills
Program management, team leadership, root cause analysis, capital planning, cross-functional alignment, financial management, stakeholder negotiation, AI tool implementation
Preferred skills
Experience with condition-based maintenance, telemetry data analysis, supplier performance management
Technologies
AI tools, agents, telemetry data
Responsibilities
Create and govern multiyear strategy for facilities programs including budget and resource allocation; Design and scale preventive and condition-based maintenance programs; Lead root cause analysis to remove repeat failures; Build asset strategy using condition and total cost of ownership data; Establish service standards and repair requirements; Lead service readiness for new equipment; Own program financials and performance reporting; Drive alignment across senior leaders and cross-functional partners; Partner with manufacturers to deploy reliability improvements; Negotiate resources and prioritize projects; Use AI tools to automate workflows and improve program outputs.
