Area Manager
Core
Hands-on Area Manager ensuring client satisfaction and long-term retention for a commercial cleaning company.
Role type
Senior IC operations manager (commercial cleaning)
Builds
Commercial cleaning services for client portfolios
Domain
Commercial cleaning / Facility services
Required skills
Client service management, team training and management, contract start-up and implementation, site audits and risk assessments, quality inspection and rectification, commercial cleaning operations
Preferred skills
Troubleshooting, quick decision-making, technology proficiency, flexibility with working hours
Responsibilities
Manage client service and portfolio relationships, handle complaints and disputes, train and manage cleaning teams, conduct site audits and risk assessments, inspect completed work and ensure rectification
Seniority
Senior, hands-on IC