Manager on Duty
Core
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis to ensure efficient check-in/check-out processes and maximize financial performance.
Role type
Front Office Manager (Assistant)
Builds
Guest services and front desk operations for hotel properties
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, conflict resolution, financial goal management, customer service leadership, policy implementation, shift operations, employee coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage day-to-day front office operations, supervise staffing levels, handle guest complaints and disputes, implement customer recognition programs, train staff on credit policies, maximize room revenue through same-day selling, assist in hiring and orientation, run Front Desk shifts as needed
Seniority
Individual Contributor, supervisory level