Assistant Manager - Sales & Operations
Core
Supports field sales and customers by processing activation documents, managing customer data maintenance, and coordinating with partner functions to resolve sales and operations issues.
Role type
Assistant Manager, Sales Operations & Data Administration
Builds
Customer activation workflows, data integrity for sales pricing and delivery, and operational support for field sales teams
Domain
Consumer Goods / FMCG
Required skills
Data administration, Customer account management, Document processing, Cross-functional collaboration, SLA management, ERP system proficiency, Financial data handling, Vendor management, Process improvement, Stakeholder communication
Preferred skills
Consumer goods industry experience, Advanced Excel, SAP/Oracle platforms, PepsiCo software systems, Data analysis, Leadership influence
Technologies
SAP, Oracle, MS Office (Excel)
Responsibilities
Manage SPA Box and provide 48hr SLA response to all requests, determining next steps and looping in partner functions as needed; Partner with siloed functions to complete customer maintenance as requested by field, including but not limited to: Name, contact & address updates, route maintenance, delivery frequency & day changes, call day changes, route changes, sales method updates, location changes; Collect and submit resale certificates (both for new customers and as maintenance on existing customers); ensure resale is accurately and timely updated by MBS CIA team; Work with partner teams to complete inactivation, change of ownership processes; Complete requests to Add POs; Ensure customers are on correct payment method (charge, check, e-check, PAD, etc.) by ensuring forms are complete, accurate and submitted timely via the correct process – both for newly set up customers as well as maintenance on existing customers; Collect needed information for vendor packets / customer packets / Certificate or Memorandum of Insurance (COI / MOI) requests; Complete updates to customers wiring for national Flag, Business Segments and Key Accounts, price groups as requested / needed; Collect supplier W9s, review for completeness, and submit for supplier numbers (customers, sponsorship & true suppliers all fall under this purview); Complete mass COF creations or change of ownerships as requested and aligned upon by FSC Sups / Sales leaders (West Division Only); Complete support for fairs; Provide timely updates back to sales on all requests, whether completed or further information needed
Seniority
Mid-level Manager (5-6.5 years experience)