Systems Support Engineer
Core
Maintain and improve business-critical systems in a highly available, enterprise-scale environment, ensuring stability, security, and performance.
Role type
Senior IC Systems Support Engineer
Builds
Production infrastructure and internal IT services
Domain
IT Operations / Enterprise Infrastructure
Deliverable
infrastructure
Required skills
Windows and Linux administration, networking fundamentals (TCP/IP, DNS, DHCP, VPNs), incident management, root cause analysis, backup and recovery, IT service management tools, Microsoft 365 and Active Directory, endpoint management, troubleshooting
Preferred skills
Cloud platforms (AWS, Azure), automation/scripting (PowerShell, Python, Bash), ITIL, security compliance
Technologies
Windows, Linux, ServiceNow, Jira Service Management, Microsoft 365, Active Directory, AWS, Azure
Responsibilities
Monitor critical systems and infrastructure, investigate and resolve incidents across servers and networks, perform root cause analysis, manage user accounts and device provisioning, maintain operational documentation, participate in on-call rosters
Seniority
Mid-level, hands-on IC