IT Infrastructure Engineer – RMA & Hardware Diagnostics
Core
Own advanced hardware troubleshooting and RMA lifecycle management within production data center environments, serving as the escalation point for complex server and firmware-related issues.
Role type
Senior IC IT Infrastructure Engineer (Hardware Diagnostics & RMA)
Builds
Enterprise server fleets for AI cloud infrastructure
Domain
Data Center Operations / Hardware Reliability
Deliverable
infrastructure
Required skills
Advanced hardware diagnostics, Root cause analysis, RMA lifecycle management, OEM vendor coordination, Firmware troubleshooting, System log analysis, BMC/IPMI interface usage, Hardware failure trend analysis, Diagnostic playbook development
Preferred skills
Experience with enterprise server platforms (CPU, memory, PCIe, GPUs, storage), Experience with power components validation
Technologies
BMC, IPMI, BIOS, Vendor-specific tooling
Responsibilities
Perform advanced firmware and hardware diagnostics on enterprise server platforms; Troubleshoot complex hardware failures using system logs and interfaces; Act as the primary escalation point for L1/L2 technicians; Conduct structured root cause analysis and document findings; Own the full RMA lifecycle including validation and vendor coordination; Interface directly with OEM vendors to escalate defects; Analyze hardware failure trends and report metrics; Develop and standardize diagnostic playbooks; Validate replacement components prior to redeployment.
