Associate Director of Business Process & Operations
Core
Leads enterprise-wide business process transformation and operational excellence across Go-To-Market, Finance, Operations, Supply Chain, Support, and Customer Success value streams.
Role type
Senior IC Associate Director of Business Process & Operations
Builds
Scalable, optimized business processes and a global team of Business Process Managers
Domain
Enterprise Operations & Business Process Management
Required skills
Business process strategy & governance, Process architecture & design, Organizational change management, Team leadership & development, Continuous improvement & data analysis, Cross-functional program leadership
Preferred skills
AI/automation expertise, Executive influence, Global team coordination
Technologies
AI, Automation tools, Process repositories
Responsibilities
Own process architecture and governance framework; Lead discovery and assessment of current-state processes; Lead comprehensive change management programs; Build, coach, and develop a high-performing global team; Foster a culture of continuous improvement; Lead enterprise-wide transformation programs
Seniority
Senior, hands-on IC with team leadership