Problem Solver
Core
Authenticating sneakers, fulfilling orders, and resolving issues within the fulfillment flow for a global sneaker marketplace.
Role type
Operations associate (sneaker authentication and fulfillment)
Builds
Authentic sneakers and processed orders for global buyers and sellers
Domain
Retail / Sneaker resale / Logistics
Deliverable
physical/clinical work
Required skills
Attention to detail, customer service, physical stamina, inventory management, photo documentation, order triage
Preferred skills
Self-starter, ability to work in fast-paced environment, quick learner
Technologies
Carts, dollies, moving equipment, digital platforms
Responsibilities
Document issues and communicate with sellers and buyers, ensure orders are solved for same-day shipment, pick shoes from inventory, process returns and orders, take photos of sneakers, triage escalated orders
Seniority
Entry-level, hands-on IC