Workplace-Agentic AI Architect
Core
Lead engineering transformation of digital channels by designing, developing, and deploying AI-powered assistants, agentic workflows, and voice experiences.
Role type
Senior IC AI Architect (Agentic AI & Digital Channels)
Builds
AI-powered assistants, agentic workflows, voice experiences, LLM-based RAG solutions, and ServiceNow ITSM integrations
Domain
Enterprise IT Operations, Digital Channels, AI Engineering
Deliverable
production ML models
Required skills
Python, JavaScript, REST APIs, LLMs, Prompt Engineering, NLP, Embeddings, Vector Search, RAG patterns, LangGraph, ServiceNow AI, CrewAI, Tool calling, Human-in-the-loop controls, Observability, Tracing, Logging, Evaluation, Monitoring, Security, Privacy, Responsible AI, Cost-awareness, ServiceNow ITSM configuration, Flow Designer, ITIL practices, Agile/Scrum
Preferred skills
Experience with Now Assist Virtual Agent, Portal, and voicebot capabilities
Technologies
LangGraph, ServiceNow AI, CrewAI, Python, JavaScript, REST APIs, ServiceNow
Responsibilities
Design, implement, and evolve AI agents and voicebot capabilities; Build LLM-based and RAG solutions; Engineer and orchestrate AI agents with guardrails; Integrate AI services with mobile apps and enterprise systems; Define and implement AI observability (tracing, logging, evaluation, dashboards); Establish AI platform capabilities for prompt and model management; Configure and enhance ServiceNow ITSM capabilities; Manage dependencies and backlog priorities across workstreams
Seniority
Senior, hands-on IC
