Associate Billing Specialist
Core
Handle billing and subscription inquiries via email and phone, manage cancellations, and resolve complex billing situations including compensation requests.
Role type
Associate Billing Specialist
Builds
Subscription records and billing processes for a SaaS platform serving hotels globally
Domain
SaaS / Hospitality
Deliverable
client delivery
Required skills
Billing support, subscription management, customer service, credit and refund processing, trend analysis, process improvement, knowledge base creation, Excel/Google Sheets proficiency
Preferred skills
Google Data Studio
Technologies
Cloudbeds platform, Excel, Google Sheets, Google Data Studio
Responsibilities
Address billing and subscription inquiries, escalate complex issues, manage billing tickets and calls, resolve delicate customer billing situations, gather details for credit and refund requests, analyze billing ticket trends, contribute to support articles, assist with end-of-month processes
Seniority
Individual Contributor