Senior Operations Manager
Core
Manage staff, operations, and customer service for a fulfillment center to ensure merchant satisfaction and business growth.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
Distribution operations, customer service, and facility management for ecommerce merchants
Domain
Logistics / Supply Chain / Ecommerce
Required skills
Leadership, facility start-up, Lean and Six Sigma, data-driven analysis, hiring and training, safety compliance
Preferred skills
Degree in Business/Operations/Supply Chain
Technologies
Warehouse management systems, data reporting tools
Responsibilities
Direct distribution operations, customer service, HR, and recruiting; manage performance KPIs and continuous improvement; hire, train, and coach team members; enforce safety standards and procedures; ensure product safety, quality, and legality in receiving, storage, and shipping.
Seniority
Senior, hands-on IC