Manager, Data Center Operations
Core
Manage Mainframe and Distributed Data Center Operations teams, ensuring 24/7 mission-critical service delivery, automation, and continuous improvement for clients.
Role type
Senior IC Manager (Data Center Operations)
Builds
Mainframe and Distributed batch operations services, production support, and monitoring environments
Domain
IT Operations / Mainframe / Distributed Systems
Required skills
Mainframe operations leadership, ITIL, JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, Linux, Windows, Cloud batch operations, 24/7 environment management, risk mitigation, SLA management, team mentoring, career planning, attrition management, SOP governance, trend analysis
Preferred skills
Cross-platform certifications, innovation in service delivery, stakeholder management, security compliance knowledge
Technologies
JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, Linux, Windows, Cloud
Responsibilities
Manage delivery and support processes for Mainframe and Distributed Data Center Operations; Lead and mentor a team of data center operations staff including shift leads and technicians; Ensure client infrastructure meets predefined SLAs; Monitor daily operations for smooth, secure, and efficient service delivery; Drive continuous service improvement through trend analysis and process reviews; Manage attrition and retention strategies for the team.
Seniority
Manager, hands-on leadership