Technical Support Engineer
Core
Provide post-sales break-fix, consulting, and collaboration to resolve technical issues for OT/IoT cybersecurity infrastructure.
Role type
Senior IC technical support engineer (OT/IoT cybersecurity)
Builds
AI-powered cybersecurity platform for operational technology and IoT infrastructures
Domain
Cybersecurity, OT/IoT, Industrial Control Systems
Deliverable
production ML models
Required skills
Unix systems, virtualization technologies, scripting, API integrations, network security protocols, security appliance configuration, information security principles, FreeBSD, PostgreSQL, ICS security projects
Preferred skills
IDS expertise, escalated customer handling
Technologies
FreeBSD, PostgreSQL, Unix, virtualization, API
Responsibilities
Provide post-sales break-fix and consulting, perform customer service for infrastructure design and deployment, interact with Product and Engineering teams, create and update knowledge base content, replicate and reproduce customer issues in the lab, provide white-glove treatment for critical accounts
Seniority
Mid-Senior, hands-on IC
