Medical Support Associate, Spain
Core
Bridge between prescribers and patients for a weight-management program, handling clinical queries, side effect triage, and treatment check-ins via digital channels.
Role type
Clinical Support Associate (Telehealth)
Builds
Juniper weight-management program
Domain
Digital health / Obesity management / Telehealth
Deliverable
client delivery
Required skills
Clinical triage, clinical judgment, patient education writing, protocol improvement, escalation handling
Preferred skills
Telehealth experience, digital patient care interest
Technologies
Email, SMS, chat platforms
Responsibilities
Triage and respond to patient questions and side effect concerns via digital channels; conduct scheduled treatment reviews; write and maintain patient education materials; collaborate on protocol improvements and escalations; cover rotating 7-day shifts (3-4 hours/day).