Program Manager, Operations Process
Core
Own and improve workflows that power autonomous trucking operations, ensuring quality and consistency across operational workstreams.
Role type
Senior Program Manager, Operations Process
Builds
Standardized operational processes, SOPs, templates, and quality gates for autonomous freight logistics
Domain
Autonomous logistics / Middle-mile transportation / B2B supply chain
Required skills
Process engineering, Operational excellence, Program management, Workflow design, Lean principles, Process mapping, Change management, Stakeholder collaboration, Documentation standards, Quality gate management
Preferred skills
Autonomous vehicles experience, Trucking/Logistics domain knowledge, Lean Six Sigma (Yellow/Green Belt), ISO 9001, Change management methodologies (Prosci/ADKAR), Workflow tools (Jira/ServiceNow)
Technologies
Lucidchart, Visio, Miro, Confluence, Jira, ServiceNow, Smartsheet
Responsibilities
Own end-to-end operational processes across multiple workstreams; Design and maintain workflows including process maps, SOPs, and RACI charts; Create and maintain standard templates for processes and work instructions; Run quality gates and approvals for new and changed processes; Partner with SMEs to capture expertise and validate process design; Drive lean practices to simplify workflows and improve efficiency; Manage process change version control and communication; Conduct regular process audits to identify gaps and drive updates.
Seniority
Senior, hands-on IC