Onsite Merchant Support Specialist
Core
Onsite representative monitoring and resolving inventory control issues for merchants at partner fulfillment centers.
Role type
Onsite Merchant Support Specialist (Inventory Control)
Builds
Inventory accuracy and operational compliance for 3PL fulfillment partners
Domain
Logistics / Supply Chain / Warehousing
Deliverable
physical/clinical work
Required skills
Inventory cycle counting, root cause analysis, physical location checks, ticketing system management, food safety compliance, record keeping, lifting 50 lbs, standing/walking for 8-10 hours
Preferred skills
RF Scanner usage, customer/vendor communication, independent on-site work
Technologies
Warehouse Management System (WMS), Ticketing system
Responsibilities
Run daily cycle counting and inventory control processes; investigate inventory discrepancies and report to managers; perform physical location checks and reconcile variances within 24-hour SLA; determine root cause of adjustments and lead corrections; respond to merchant requests via ticketing system within 2-hour SLA; present weekly performance reports to partner leadership; ensure product safety and compliance with regulations.
Seniority
Individual Contributor, 2+ years experience