Floor Lead (Retail) (Part-time)
Core
Lead store operations, drive sales performance, and ensure exceptional customer service standards in a high-volume retail jewelry environment.
Role type
Senior retail floor lead (store leadership)
Builds
In-store sales, customer experiences, and operational efficiency
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Customer service, team leadership, inventory management, visual merchandising, POS systems, KPI analysis, conflict resolution, onboarding, loss prevention
Preferred skills
Experience in high-volume retail, adaptability, critical thinking
Technologies
Point-of-sale systems, inventory management software
Responsibilities
Train and coach team on sales standards, manage inventory and cycle counts, maintain visual merchandising standards, handle escalations and loss prevention, support order fulfillment and BOPIS, onboard new team members
Seniority
Senior, hands-on IC