ZA Risk & Fraud Analyst

About the role

The Risk and Fraud Analyst will be responsible for investigating and monitoring queues with defined rules. This role requires a proactive, detail-oriented, creative, fast thinking individual who can work independently, collaborate effectively, and drive results. The role is shift based to ensure the corrective detection and prevention of fraud rules within the business. Ensuring the fraud alerts on the back office system are actioned promptly to minimize loss. 

What you'll be doing

Willingness to work in a dynamic, high growth environment and should be willing to work shifts during the week, weekends and holidays

Monitor various queues and define corrective and preventive actions

Ensure all agreed timelines for investigations are met

Maintain a customer-centric throughout the process lifecycle

Monitor the quality investigations and that strong customer service and root cause analysis has been applied during the investigation

Analyse documents, e.g ID, passports. Identify any fabricated documents

Engage with stakeholders to improve processes

Identify gaps within the process and systems and provide suggestions to mitigate the risk

What you'll bring

2 years experience within the Gambling industry

2 to 3 years experience in fraud prevention, detection, and investigation

Problem-solving and analytical experience

Strong communication and interpersonal skills

What’s in it for you

We are opening a new office in Cape Town!

A competitive salary + individual performance based bonuses every quarter

20 days annual leave + public holidays

South African employment contract

Referral bonuses & flash bonuses

Top of the line equipment

Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.