Customer Success Manager
Core
Primary advisory partner and point of contact for customers deploying industrial robotics, driving adoption, monitoring health, and identifying expansion opportunities.
Role type
Senior Customer Success Manager (Industrial Automation)
Builds
Customer relationships and operational outcomes for deployed robotic automation systems
Domain
Manufacturing / Industrial Robotics
Deliverable
client delivery
Required skills
Manufacturing operations experience, robotic automation familiarity, consultative partnership, health monitoring, growth identification, CRM proficiency, travel management
Preferred skills
Industrial automation user portfolio experience, consultative sales experience, hardware/robotics customer background
Technologies
Salesforce, ticketing systems, project tracking platforms
Responsibilities
Serve as primary consultative partner for assigned customer group; conduct regular site visits and travel to assess satisfaction and address issues; monitor and manage customer health using diagnostic tools; collaborate with Sales, Deployment, and Service teams; identify opportunities for product/service expansion within existing accounts; provide feedback to internal teams for product improvements.
Seniority
Mid-Senior, hands-on IC
