Software Engineer (Product)
Core
Build scalable backend services, APIs, and AI-powered features for customer-facing conversational agents that handle inbound calls for home service companies.
Role type
Mid-level product software engineer (backend/AI integration)
Builds
Scalable backend services, APIs, and AI-powered conversational workflows
Domain
AI-driven customer engagement / Home services SaaS
Deliverable
production ML models
Required skills
TypeScript/Node.js, Python, AWS/GCP, RESTful APIs, SQL databases, system reliability, incident response, prompt design, LLM evaluation
Preferred skills
AI/ML technologies, LLMs, conversational AI systems, B2B SaaS, startup experience, real-time systems, Docker/containerization
Technologies
TypeScript, Node.js, Python, AWS, GCP, SQL, Docker
Responsibilities
Build and ship features end-to-end from backend to customer-facing interfaces; Work on AI-powered workflows including prompt design and LLM reliability; Build integrations with CRM and communication tools; Fix real customer problems with short feedback loops; Write tests, add monitoring, and take ownership post-launch; Participate in on-call rotation and incident response; Drive loosely defined problems to completion.
Seniority
Mid-level, hands-on IC
