Service Domain Lead
Core
Lead the overall leadership, delivery, operational performance, and strategic direction of a multi-site services program for US federal government clients.
Role type
Senior Service Domain Lead (Program Leadership)
Builds
Multi-site services programs for defense, national security, and public safety organizations
Domain
US Federal Government Services / Defense & National Security
Deliverable
client delivery
Required skills
Strategic program leadership, multi-site workforce management, contract performance management, SLA monitoring, risk management, customer escalation handling, organizational barrier removal
Preferred skills
PMP certification, experience managing programs through growth/re-compete/staffing transitions, prior Program Manager experience on cleared programs
Technologies
N/A
Responsibilities
Set strategy and operational direction for the service domain; serve as primary customer representative and final escalation point; oversee staffing strategy and personnel decisions; monitor SLAs, metrics, and critical events; provide onsite leadership and coordinate with PMO and facilities.
Seniority
Senior, hands-on IC with strategic oversight