Senior Manager, User Experience Research
Core
Lead user research strategy and execution for an AI-powered litigation platform, shaping product decisions through insights on how legal professionals interact with AI workflows.
Role type
Senior Manager, User Experience Research (Strategic Player-Coach)
Builds
AI-enabled litigation management platform for law firms, government agencies, and corporations
Domain
Legal Tech / AI / Litigation Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
User research strategy, mixed-methods research (qualitative/quantitative), storytelling and synthesis, team leadership and mentorship, cross-functional partnership, ambiguity navigation, product analytics
Preferred skills
Experience with B2B SaaS/enterprise products, AI workflow evaluation, self-service framework design
Technologies
Predictive coding, document clustering, ML translation, generative AI tools
Responsibilities
Set user research strategy and quarterly roadmap; personally lead strategic studies on AI trust and adoption; manage a high-performing research team; synthesize findings into narratives to influence product strategy; build self-service research frameworks and AI-enabled tools; partner with Product, Engineering, and Data Science on decision-making.
Seniority
Senior Manager, hands-on leadership