TECHNOLOGY COORDINATOR - Customer Intelligence
Core
Lead the Product Engineering Customer Intelligence team to deliver customer service solutions, improve processes, and ensure platform governance for a global financial super app.
Role type
Senior Engineering Team Lead (Customer Intelligence)
Builds
Customer service solutions and platform improvements for a financial Super App
Domain
Fintech / Financial Services
Deliverable
product features
Required skills
Team leadership, stakeholder management, process improvement, technical governance, Salesforce or .NET knowledge, customer focus, strategic decision making
Preferred skills
Agile methodologies (Scrum, Kanban), cloud environments (AWS, Azure, GCP), financial sector experience
Technologies
Salesforce, .NET, AWS, Azure, GCP
Responsibilities
Lead and develop the team focusing on quality delivery and technical evolution, plan and execute customer service solution demands, act as a bridge between technical and business teams, monitor team and solution performance metrics, promote continuous process improvement, conduct team management rituals
Seniority
Senior, hands-on IC with leadership responsibilities
