Quality Assurance Specialist
Core
Re-reviewing processed events to assess accuracy and improve throughput for clients.
Role type
Quality Assurance Specialist (Operations)
Builds
Accurate event processing aligned with client guidelines
Domain
Event processing / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
attention to detail, error identification and documentation, anomaly detection, trend monitoring, stakeholder communication, reporting, data entry, multi-tasking, prioritization, meeting facilitation, advanced O365 skills, database reporting
Preferred skills
3-5 years processing experience, quality assurance experience, knowledge of processing rules
Technologies
O365 suite, reporting databases
Responsibilities
Perform quality checks on open and closed events against established manuals and standards; Update and document errors through reporting related to QA metrics; Process escalated queues and record errors; Participate in employee communication sessions for updates to manuals/laws/software; Complete Nlets fingerprinting background assessment
Seniority
Mid-level, hands-on IC