Floor Lead (Retail) (Part-time)
Core
Lead store operations, drive sales performance, and deliver exceptional customer service in a high-volume retail jewelry environment.
Role type
Senior retail floor lead (store leadership)
Builds
In-store sales, customer experiences, and operational efficiency
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Customer service, team leadership, inventory management, visual merchandising, POS systems, KPI analysis, conflict resolution, onboarding, compliance
Preferred skills
High-volume retail experience, adaptability, critical thinking, physical stamina
Technologies
Point-of-sale systems, inventory management software
Responsibilities
Lead by example and validate customer experience quality; Maximize KPIs (OPH, NPS, SPH, Conversion); Ensure positive customer experience and promote services; Execute inventory counts and cycle counts; Support order fulfillment and back-of-house flow; Maintain visual merchandising standards and fixture integrity; Coach team members on visual standards; Integrate new talent and assess performance; Mitigate product loss and escalate risks; Uphold policies and compliance practices.
Seniority
Senior, hands-on IC