AI Tool Support Engineer
Core
Support an AI-powered coding assistant leveraging Large Language Models (LLMs) to help developers write code more efficiently and accurately.
Role type
AI Tool Support Engineer (T1/T2 Helpdesk & Service Delivery)
Builds
AI coding assistant services for developers
Domain
Federal Government / AI Software Development
Deliverable
client delivery
Required skills
AWS expertise, IAM policy configuration, vendor platform support, T1/T2 helpdesk methodologies, issue tracking, technical writing, stakeholder communication, AI code generation tool knowledge, developer tools/IDE environments, basic troubleshooting of AI-generated code
Preferred skills
None stated
Technologies
AWS, ServiceNow, Jira Service Management, Zendesk, SharePoint, Confluence, WordPress
Responsibilities
Enable model services, configure IAM policies, support vendor platforms, provide T1/T2 helpdesk support, handle white glove application services (SCRM requests, architecture help, app change management), manage helpdesk tickets and SLAs, create technical documentation
Seniority
Intermediate