Manager, Technical Support Engineering (Bare Metal)
Core
Lead a team ensuring stability and performance of physical bare metal infrastructure for AI workloads.
Role type
Manager, Technical Support Engineering (Bare Metal)
Builds
Stable, high-performance physical compute environments for AI clients
Domain
Cloud Infrastructure / AI Hardware
Deliverable
infrastructure
Required skills
Team leadership, Linux system administration, hardware-level diagnostics, GPU infrastructure knowledge, incident management, ticket workflow management, metrics interpretation, shift scheduling
Preferred skills
High-growth environment experience, server lifecycle management, coaching technical teams, AI/ML workload familiarity
Technologies
Linux, NVIDIA A100/H100, PCIe, NVLink, liquid cooling, Jira, Zendesk
Responsibilities
Lead a skilled team maintaining physical infrastructure across client environments; Build and lead a dedicated Infrastructure Support team; Oversee resolution of infrastructure incidents and escalations; Improve support processes to reduce downtime; Manage client communication during escalations; Mentor team members on critical infrastructure management
Seniority
Manager, hands-on leadership