Technical Onboarding Engineer
Core
Bridge the gap between signed contracts and production-ready ecosystems by serving as a trusted technical advisor for enterprise customers, leading them through critical infrastructure milestones including cloud provisioning, security hardening, networking, data modelling, and application integration.
Role type
Senior IC Technical Onboarding Engineer
Builds
Production-ready Neo4j AuraDB cloud environments and self-managed graph clusters across hybrid and multi-cloud architectures
Domain
Graph intelligence, Cloud Infrastructure, Enterprise Data Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud provider expertise (AWS/Azure/GCP), Core networking infrastructure (VPC/VNet, routing, PrivateLink), SQL/NoSQL database proficiency, Enterprise IAM (SSO, OIDC/SAML, RBAC), Data ingestion pipeline design, Infrastructure-as-Code (IaC), Graph database knowledge
Preferred skills
ETL/CDC platforms, Linux administration, Container orchestration (Docker/Kubernetes), Observability stacks (Grafana/Prometheus/Datadog), Cloud compliance frameworks (SOC 2, GDPR, HIPAA)
Technologies
Neo4j, AWS, Azure, Google Cloud, Docker, Kubernetes, Cypher, Grafana, Prometheus, Datadog, CloudWatch, Splunk
Responsibilities
Translate complex business requirements into tailored technical solutions to accelerate cloud adoption; Lead technical discovery sessions to align on success criteria and mitigate project risks; Guide instantiation of secure network architectures utilizing private endpoints and IP allow lists; Implement baseline system hardening, TLS/SSL termination, and enforce least-privileged access via enterprise SSO and RBAC; Architect robust data ingestion pipelines (bulk imports, stream processing, CDC) and advise on driver optimization; Assist in configuring enterprise observability tools and deliver workshops on query performance and backup planning; Produce architecture diagrams, ADRs, and backlogs to transition customers to Professional Services; Synthesize field insights to optimize global onboarding methodologies.
Seniority
Senior, hands-on IC
