Customer Service Officer – Arabic Speaking
Core
Frontline reception and customer service officer managing office operations, donor communications, and community engagement for a non-profit charity.
Role type
Customer Service Officer (Reception & Donor Relations)
Builds
Office reception services, donor communication, and community engagement activities
Domain
Non-profit / Humanitarian Aid
Deliverable
client delivery
Required skills
Arabic (fluent), English (fluent), CRM management, high-volume outbound calling, mail/courier handling, payment processing (EFTPOS/Credit cards), community event coordination
Preferred skills
Not-for-profit sector experience, resilience, team collaboration
Responsibilities
Welcoming visitors and maintaining office standards, handling incoming telephone calls, receiving and dispatching mail/courier deliveries, entering gifts and payment batches into CRM, preparing and mailing project reports to donors, assisting in planning community engagement events, following up on return-to-senders and declined pledges, maintaining relationships with co-workers and the public
Seniority
Mid-level (3-5 years experience)