QA & Customer Delivery Manager
Core
End-to-end ownership of customer accounts from onboarding through go-live, bridging account management and quality assurance for an AI concierge platform.
Role type
Senior IC QA & Customer Delivery Manager
Builds
Customer-specific AI workflow automation deployments for regulated mid-market and enterprise clients
Domain
AI, workflow automation, SaaS, Financial services, Government, Maritime, Telecommunications
Deliverable
production ML models
Required skills
Functional and regression testing, UAT coordination, defect lifecycle management, Jira, cross-functional coordination, account management, multilingual capability
Preferred skills
AI/automation platform experience, enterprise SaaS exposure
Technologies
Jira
Responsibilities
Execute functional and regression testing across customer configurations; Validate multilingual behavior and AI pipeline outputs; Log and triage defects; Plan and coordinate UAT sessions; Produce delivery sign-off documentation; Track delivery milestones and escalate risks; Serve as primary point of contact for assigned accounts; Maintain account health visibility; Coordinate with product and engineering to resolve issues.
Seniority
Senior, hands-on IC
