Medical Support Specialist
Core
Serve as a key clinical point of contact for patients, providing support, handling medical inquiries, and delivering care via telehealth.
Role type
Registered Nurse (Telehealth)
Builds
Patient care and clinical support for a digital weight-management program
Domain
Digital healthcare / Obesity management
Deliverable
client delivery
Required skills
AHPRA registration, telehealth experience, clinical judgment, written communication, telephone skills, multitasking
Responsibilities
Respond to patient inquiries via ticketing system, manage inbound and outbound calls, maintain accurate documentation of patient interactions, collaborate with internal teams, deliver high-standard patient care adhering to compliance requirements
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