Operations Manager
Core
Manage customer onboarding, GPS device installations, and day-to-day operational activities for a supply chain visibility platform.
Role type
Operations Manager (Logistics/Implementation)
Builds
Customer implementations and GPS tracking deployments for global enterprise clients
Domain
Logistics, Supply Chain, IoT
Required skills
logistics operations, supply chain processes, field operations coordination, stakeholder management, project management, analytical skills, MS Excel
Preferred skills
GPS installation experience, SaaS/IoT company experience, logistics technology background
Responsibilities
Manage end-to-end customer onboarding and operations, Coordinate GPS device installations with field teams and vendors, Ensure smooth software implementation and customer go-live, Handle client escalations and resolve operational issues, Monitor implementation timelines and ensure SLA adherence, Track operational performance and identify areas for process improvement
Seniority
Mid-level, hands-on IC