(Snr) Manager Field process
Core
Lead the hardware service team to deliver customer support, implement growth initiatives, and manage new site startups for semiconductor equipment.
Role type
Senior Manager, Field Service Operations
Builds
Hardware support solutions and site operational readiness for semiconductor manufacturing tools
Domain
Semiconductor equipment (CVD/ALD/Furnace/EPI)
Deliverable
client delivery
Required skills
Team management, strategic planning, customer needs analysis, process improvement, project scope definition, resource planning
Preferred skills
Technical knowledge of CVD/ALD/Furnace/EPI, complex instrumentation experience
Technologies
CVD, ALD, Furnace, EPI
Responsibilities
Manage hardware team targets and performance; Evaluate and anticipate customer needs; Drive continuous improvement of support processes; Lead new product installs and process development; Plan and execute new site startups; Define project scope and resource planning with Business Units
Seniority
Senior, hands-on IC manager