Software Support Engineer （ソフトウェアサポートエンジニア）
Core
Ensure reliability of semiconductor manufacturing equipment software in customer environments and develop customer-specific solutions.
Role type
Senior IC software support engineer (semiconductor equipment)
Builds
Host automation interfaces, software upgrades, and customized features for semiconductor manufacturing tools
Domain
Semiconductor manufacturing equipment / Industrial automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
C++, C#, debugging, reading code, system data analysis, root cause analysis, regression testing, customer specification interpretation, host automation support, software upgrades, technical documentation, API/interface specifications
Preferred skills
Machine control software, Windows/RTOS, multi-threaded/real-time applications, GUI development, device drivers, interrupt-driven software, networking/EtherCAT, complex scheduling algorithms, deadlock avoidance, build systems
Technologies
C++, C#, Windows, real-time operating systems, EtherCAT, IDEs, debuggers, version control, build systems
Responsibilities
Identify and resolve software issues in customer environments, collaborate with field teams to manage escalations, collect and analyze system data for root cause analysis, review customer specifications and assist in feature design, provide online support for host automation, assist with software upgrades and qualification
Seniority
Senior, hands-on IC