Production Support Analyst
Core
Support critical Capital Markets trading systems for a leading global banking client, ensuring stability, performance, and continuous improvement of production platforms in a commodities and futures environment.
Role type
Production Support Analyst (Capital Markets)
Builds
Large-scale production trading applications, market data feeds, and end-of-day processing systems
Domain
Financial Services / Capital Markets / Commodities & Futures
Required skills
Incident management, root cause analysis, end-of-day processing, trade lifecycle concepts (STP, P&L valuation, breaks), MQ, SOLACE, Oracle, Microsoft SQL Server, ITRS Geneos, CTRL-M, Python scripting
Preferred skills
Openlink or XTP trading platforms, ITIL processes, DevOps, Cloud technologies, Business Intelligence tools (Tableau), global support team coordination
Technologies
ITRS Geneos, CTRL-M, MQ, SOLACE, Oracle, Microsoft SQL Server, Python, Tableau, Openlink, XTP
Responsibilities
Perform end-of-day monitoring, incident management, and root cause analysis; Support commodities and futures trading activities including trade flow/STP and P&L valuation; Manage user access and entitlements; Coordinate with internal teams and external vendors; Provide 24x7 on-call support based on assigned shift
Seniority
Mid-level, hands-on IC