Quality Assurance Specialist
Core
Re-reviewing processed events to assess accuracy and improve throughput for clients in the smart mobility and tolling industry.
Role type
Quality Assurance Specialist (Operations)
Builds
Accuracy of event processing volumes for police departments, municipalities, commercial fleets, and rental car companies.
Domain
Smart mobility, tolling transactions, traffic safety enforcement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
attention to detail, error identification and documentation, anomaly detection, data entry, report generation, meeting facilitation, multi-tasking, prioritization, advanced O365 skills, database reporting
Preferred skills
3-5 years of processing experience, quality assurance experience, knowledge of processing rules
Responsibilities
Perform quality checks on open and closed events against established manuals and standards; Update and document errors through reporting related to QA metrics; Process escalated queues and record errors; Participate in employee communication sessions for updates to manuals/laws/software; Perform other office/clerical duties as assigned
