Field Software Engineer II

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Software Support Engineer

​ Role overview

At ASM, the Software Engineering team works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Come join our team and have the opportunity to:

Support Advance software for cutting edge tech

See your work have real results by driving the most advanced HW in the SEMI industry

Work with a global team full of talented Field Software Engineers

Be part to the team that leads the next generation of SEMI manufacture control Software technology and trends

Work where the customers are present

Responsibilities

Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment

Able to triage mechanical, electrical and software bugs

Responsible to manage escalation calls with field support engineers and customers at local level

Work with QA / Support team to add replicated bugs to regression

Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible

Author, revise, and review system specifications, software designs, test plans, and other software documentation.

Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations.

Participate in system design teams.

Be the eyes and ears of the customer, align on priorities

Work with customer to upgrade tools to the latest SW version and help with the qualification

Minimum Qualifications

Strong analytical and problem solving skills

Some software development skills in one or more general purpose programming languages: C++, C#

Being able to read code and step through a debugger/IDE

Business level English and Japanese

Preferred Qualifications

Educational background in Computer Science/Computer Engineering or equivalent

10+ years’ in software problem solving

Experience working with multiple items listed below desirable

Software for Machine Control (including Semiconductor equipment) 

Developing for Windows and Real-time Operating Systems

Multi-threaded applications

Real-time software

Graphical User Interfaces

Device drivers or other interrupt driven software

Data Communications, Networking and EtherCAT

Complex dynamic scheduling algorithms with deadlocks avoidance

Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools.

Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software

Comprehend software documentation including specification and design documents, communication interface specific and API description

Working Location - Hiroshima, Japan or Taiwan 

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.