Service Desk Engineer
Core
Analyze user requirements and system architectures to develop specifications, lead design and development activities, and provide technical leadership for integrating requirements and technology into operations.
Role type
Senior Systems Engineer (Service Desk focus)
Builds
System requirements specifications, system architecture and design documentation, system engineering management plans, and integration/test plans.
Domain
National Security / Intelligence Community / Systems Engineering
Required skills
Systems Engineering, System Architecture, Requirements Analysis, System Integration, Test Planning, Technical Documentation, Government Liaison, Project Planning, Troubleshooting, RESTful Services
Preferred skills
LDAP directories, SQL, Public Key Infrastructure (PKI), JIRA, Confluence, Customer Support, Training
Technologies
JIRA, REST Services, LDAP, SQL, Confluence, PKI
Responsibilities
Analyze user requirements and concept of operations documents to develop system requirements specifications. Lead design and development activities and guide users in formulating requirements. Provide technical leadership for the integration of requirements, design, and technology. Develop system architecture and system design documentation. Prepare system engineering management plans and system integration and test plans. Interact with the Government regarding Systems Engineering technical considerations. Support customers integrating with Enterprise and IC Attribute and Authorization services. Resolve issues with REST Services and access grants/denials.
Seniority
Senior, hands-on IC
