Customer Experience Coordinator - 6 month fixed term contract
Core
First point of contact for import/export customers managing bookings, documentation, and cargo movements to ensure accurate and efficient supply chain solutions.
Role type
Customer Experience Coordinator (Logistics Operations)
Builds
Integrated supply chain solutions for customers across the Pacific region
Domain
Shipping and Logistics
Required skills
Shipping or freight operations experience, customer relationship management, booking and documentation preparation, cargo readiness management, hazardous cargo approval, ERP system updates, stakeholder communication
Preferred skills
CargoWise experience, Microsoft Office Suite proficiency
Responsibilities
Send booking confirmations, prepare bookings and cargo documentation, create slot cover bookings, submit booking reports to vessel operators, manage cargo readiness and approvals, reconcile load lists, respond to customer enquiries, support operational projects
Seniority
Mid-level, hands-on IC