Senior Staff Service Reliability and Operational Intelligence Engineer
Core
Define technical direction for reliability across regions and services, own reliability strategy, establish standards for production operations, and lead high-severity incident response.
Role type
Senior Staff Service Reliability and Operational Intelligence Engineer
Builds
Scalable infrastructure for cloud-managed SaaS products with on-premises components
Domain
Cloud infrastructure, SaaS, distributed systems
Deliverable
production ML models
Required skills
AWS or GCP, Kubernetes, distributed systems, observability architecture, SLO/SLI governance, incident command, capacity forecasting, Python or Go, infrastructure as code, disaster-recovery design
Preferred skills
operational risk prioritization using identity and dependency context
Technologies
AWS, GCP, Kubernetes, Python, Go, Jira, Confluence
Responsibilities
Own technical strategy and multi-year roadmap for operational excellence; Define and govern New Service Introduction framework; Establish organization-wide service ownership standards; Lead architecture of shared observability platform; Define standards for dashboards and alert policies; Own reliability governance model including error budgets; Connect service-health signals to customer impact; Advance incident-management maturity; Establish blameless post-incident review practices; Lead operational capacity and efficiency management; Design and govern AI Ops capabilities; Deliver secure AI-agent workflows; Improve on-call effectiveness; Provide hands-on technical leadership during major incidents
Seniority
Senior Staff, hands-on IC with mentorship
