Boston Emergency Services Team Call Center Clinician (Per Diem)
Core
Telephone triage and crisis intervention for individuals experiencing psychiatric crises, facilitating stabilization and referrals to appropriate inpatient, outpatient, and residential facilities.
Role type
Per diem clinical clinician (psychiatric crisis intervention)
Builds
Referral pathways to inpatient psychiatric units, outpatient facilities, shelters, and half-way houses
Domain
Mental health / Emergency psychiatry
Deliverable
client delivery
Required skills
Telephone triage, crisis intervention, resource identification, case documentation, liaison management, admission facilitation
Preferred skills
LCSW/LICSW/LMHC licensure, emergency psychiatry field experience, bicultural/bilingual competency
Technologies
MS Word, Outlook, electronic medical record systems, patient registration systems
Responsibilities
Perform telephone screening of psychiatric patients in crisis; identify appropriate inpatient settings and facilitate admissions; maintain rosters and liaisons with inpatient, outpatient, residential, and shelter facilities; document calls and case dispositions; consult with senior clinicians regarding assessments; complete required evaluation forms and regulatory paperwork.
Seniority
Per diem, entry-to-mid level clinical staff